Sandler Training Calendar
Sandler Sales & Management Training in Sacramento California
January 2015
SUN | MON | TUE | WED | THU | FRI | SAT |
1 | 2 | 3 | ||||
4 | 5 | 6 | 7 | 8 | 9 | 10 |
11 | 12 | 13 | 14 | 15 | 16 | 17 |
18 | 19 | 20 | 21 | 22 | 23 | 24 |
25 | 26 | 27 | 28 | 29 | 30 | 31 |
Event Listings for January 2015
Strategic Customer Care
Add to Calendar
01/01/2015 8:30 am
01/01/2015 10:30 am
Strategic Customer Care
Topic: NO Class Today
Sandler Training Fresno
2300 Tulare st. Suite 200
Fresno, CA, 93720
dale@sandler.com
MM/DD/YYYY
8:30 am - 10:30 am
2300 Tulare st. Suite 200
Fresno, CA, 93720
Topic: NO Class Today
President's Club
Add to Calendar
01/05/2015 8:30 am
01/05/2015 10:30 am
President's Club
Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program.
Topic: TBD
Sandler Training Center Fresno
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
dale@sandler.com
MM/DD/YYYY
8:30 am - 10:30 am
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program.
Topic: TBD
Foundations - President's Club -
Add to Calendar
01/05/2015 3:00 pm
01/05/2015 5:00 pm
Foundations - President's Club -
Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program.
Topic: Closing the Sale ( Fulfillment and Post-Sell)
Sandler Training Center Fresno
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
dale@sandler.com
MM/DD/YYYY
3:00 pm - 5:00 pm
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program.
Topic: Closing the Sale ( Fulfillment and Post-Sell)
Strategic Customer Care
Add to Calendar
01/06/2015 3:00 pm
01/06/2015 4:30 pm
Strategic Customer Care
Are you maximizing your inside business development and customer care efforts?
• Do your customer service and inside salespeople have the skills and confidence to recognize a business opportunity?
• Do they too often provide “free consulting” and give out free information to people “shopping around”?
• Do they lack the questioning and qualifying skills to get to the heart of the prospect’s needs?
• Have you ever cringed listening to what your inside people say to prospects on the phone?
• Is there more business available, but sales are often missed?
Program Overview:
Sandler’s Strategic Customer Care Program is unlike any training available. This is not a “quick fix”, short-term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment. In addition to proven technical skills, positive attitudes and productive behaviors are developed to effectively implement winning strategies. Modules include:
• What Do Customers Really Want?
• Effective Communication
• Breaking through your comfort zone
• Understanding our customer DISC profile
• Mastering questioning techniques
• Upselling and Cross selling
• Telephone and Email Communication
• Dealing with difficult people
• Formula for success
• Client development through sales
Topic: Understanding our Customers: DISC
Sandler Training Fresno
2300 Tulare St. Suite 200
Fresno, CA, 93720
dale@sandler.com
MM/DD/YYYY
3:00 pm - 4:30 pm
2300 Tulare St. Suite 200
Fresno, CA, 93720
Are you maximizing your inside business development and customer care efforts?
• Do your customer service and inside salespeople have the skills and confidence to recognize a business opportunity?
• Do they too often provide “free consulting” and give out free information to people “shopping around”?
• Do they lack the questioning and qualifying skills to get to the heart of the prospect’s needs?
• Have you ever cringed listening to what your inside people say to prospects on the phone?
• Is there more business available, but sales are often missed?
Program Overview:
Sandler’s Strategic Customer Care Program is unlike any training available. This is not a “quick fix”, short-term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment. In addition to proven technical skills, positive attitudes and productive behaviors are developed to effectively implement winning strategies. Modules include:
• What Do Customers Really Want?
• Effective Communication
• Breaking through your comfort zone
• Understanding our customer DISC profile
• Mastering questioning techniques
• Upselling and Cross selling
• Telephone and Email Communication
• Dealing with difficult people
• Formula for success
• Client development through sales
Topic: Understanding our Customers: DISC
Strategic Customer Care
Add to Calendar
01/08/2015 8:30 am
01/08/2015 10:30 am
Strategic Customer Care
Topic: Up-Front Contract
Sandler Training Fresno
2300 Tulare st. Suite 200
Fresno, CA, 93720
dale@sandler.com
MM/DD/YYYY
8:30 am - 10:30 am
2300 Tulare st. Suite 200
Fresno, CA, 93720
Topic: Up-Front Contract
Sandler Management Solutions
Add to Calendar
01/09/2015 8:30 am
01/09/2015 12:00 pm
Sandler Management Solutions
Ongoing Reinforcement Training of the Sandler Management System for those enrolled in our Sandler Management Solutions® Program.
Topic: Using Assessments Effectively, and Performance Appraisal.
Sandler Fresno Training Center
2300 Tulare Street, Suite 200, Fresno, CA, 93721
dale@sandler.com
MM/DD/YYYY
8:30 am - 12:00 pm
2300 Tulare Street, Suite 200, Fresno, CA, 93721
Ongoing Reinforcement Training of the Sandler Management System for those enrolled in our Sandler Management Solutions® Program.
Topic: Using Assessments Effectively, and Performance Appraisal.
President's Club
Add to Calendar
01/12/2015 8:30 am
01/12/2015 10:30 am
President's Club
Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program.
Topic: TBD
Sandler Training Center Fresno
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
dale@sandler.com
MM/DD/YYYY
8:30 am - 10:30 am
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program.
Topic: TBD
Foundations - President's Club -
Add to Calendar
01/12/2015 3:00 pm
01/12/2015 5:00 pm
Foundations - President's Club -
Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program.
Topic: Improving your BAT-ting Average
Sandler Training Center Fresno
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
dale@sandler.com
MM/DD/YYYY
3:00 pm - 5:00 pm
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program.
Topic: Improving your BAT-ting Average
Executive Briefing
Add to Calendar
01/13/2015 10:00 am
01/13/2015 12:00 pm
Executive Briefing
Will you hit your 2015 Sales Goals?
Sandler Fresno Training Center
2300 Tulare Street, Suite 200, Fresno, CA, 93721
rdarwish@sandler.com
MM/DD/YYYY
10:00 am - 12:00 pm
2300 Tulare Street, Suite 200, Fresno, CA, 93721
Will you hit your 2015 Sales Goals?
Strategic Customer Care
Add to Calendar
01/13/2015 3:00 pm
01/13/2015 4:30 pm
Strategic Customer Care
Are you maximizing your inside business development and customer care efforts?
• Do your customer service and inside salespeople have the skills and confidence to recognize a business opportunity?
• Do they too often provide “free consulting” and give out free information to people “shopping around”?
• Do they lack the questioning and qualifying skills to get to the heart of the prospect’s needs?
• Have you ever cringed listening to what your inside people say to prospects on the phone?
• Is there more business available, but sales are often missed?
Program Overview:
Sandler’s Strategic Customer Care Program is unlike any training available. This is not a “quick fix”, short-term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment. In addition to proven technical skills, positive attitudes and productive behaviors are developed to effectively implement winning strategies. Modules include:
• What Do Customers Really Want?
• Effective Communication
• Breaking through your comfort zone
• Understanding our customer DISC profile
• Mastering questioning techniques
• Upselling and Cross selling
• Telephone and Email Communication
• Dealing with difficult people
• Formula for success
• Client development through sales
Topic: Questioning Technique
Sandler Training Fresno
2300 Tulare St. Suite 200
Fresno, CA, 93720
dale@sandler.com
MM/DD/YYYY
3:00 pm - 4:30 pm
2300 Tulare St. Suite 200
Fresno, CA, 93720
Are you maximizing your inside business development and customer care efforts?
• Do your customer service and inside salespeople have the skills and confidence to recognize a business opportunity?
• Do they too often provide “free consulting” and give out free information to people “shopping around”?
• Do they lack the questioning and qualifying skills to get to the heart of the prospect’s needs?
• Have you ever cringed listening to what your inside people say to prospects on the phone?
• Is there more business available, but sales are often missed?
Program Overview:
Sandler’s Strategic Customer Care Program is unlike any training available. This is not a “quick fix”, short-term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment. In addition to proven technical skills, positive attitudes and productive behaviors are developed to effectively implement winning strategies. Modules include:
• What Do Customers Really Want?
• Effective Communication
• Breaking through your comfort zone
• Understanding our customer DISC profile
• Mastering questioning techniques
• Upselling and Cross selling
• Telephone and Email Communication
• Dealing with difficult people
• Formula for success
• Client development through sales
Topic: Questioning Technique
Strategic Customer Care Roundtable
Add to Calendar
01/14/2015 8:30 am
01/14/2015 10:30 am
Strategic Customer Care Roundtable
Complimentary 2 hour Roundtable Discussion
on customer care and communication problems. will share methods and strategies to remedy these problems or any related customer care problems you might share, and you will leave with a plan to begin bettering the customer care in your
office.
Sandler Fresno Training Center
2300 Tulare Street, Suite 200,
Fresno, CA, 93721
rdarwish@sandler.com
MM/DD/YYYY
8:30 am - 10:30 am
2300 Tulare Street, Suite 200,
Fresno, CA, 93721
Complimentary 2 hour Roundtable Discussion
on customer care and communication problems. will share methods and strategies to remedy these problems or any related customer care problems you might share, and you will leave with a plan to begin bettering the customer care in your
office.
Strategic Customer Care
Add to Calendar
01/15/2015 8:30 am
01/15/2015 10:30 am
Strategic Customer Care
Topic: Understanding our Customers : DISC
Sandler Training Fresno
2300 Tulare st. Suite 200
Fresno, CA, 93720
dale@sandler.com
MM/DD/YYYY
8:30 am - 10:30 am
2300 Tulare st. Suite 200
Fresno, CA, 93720
Topic: Understanding our Customers : DISC
President's Club
Add to Calendar
01/19/2015 8:30 am
01/19/2015 10:30 am
President's Club
Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program.
Topic: TBD
Sandler Training Center Fresno
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
dale@sandler.com
MM/DD/YYYY
8:30 am - 10:30 am
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program.
Topic: TBD
Foundations - President's Club -
Add to Calendar
01/19/2015 3:00 pm
01/19/2015 5:00 pm
Foundations - President's Club -
Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program.
Topic: Up Front Contract
Sandler Training Center Fresno
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
dale@sandler.com
MM/DD/YYYY
3:00 pm - 5:00 pm
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program.
Topic: Up Front Contract
Strategic Customer Care
Add to Calendar
01/20/2015 3:00 pm
01/20/2015 4:30 pm
Strategic Customer Care
Are you maximizing your inside business development and customer care efforts?
• Do your customer service and inside salespeople have the skills and confidence to recognize a business opportunity?
• Do they too often provide “free consulting” and give out free information to people “shopping around”?
• Do they lack the questioning and qualifying skills to get to the heart of the prospect’s needs?
• Have you ever cringed listening to what your inside people say to prospects on the phone?
• Is there more business available, but sales are often missed?
Program Overview:
Sandler’s Strategic Customer Care Program is unlike any training available. This is not a “quick fix”, short-term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment. In addition to proven technical skills, positive attitudes and productive behaviors are developed to effectively implement winning strategies. Modules include:
• What Do Customers Really Want?
• Effective Communication
• Breaking through your comfort zone
• Understanding our customer DISC profile
• Mastering questioning techniques
• Upselling and Cross selling
• Telephone and Email Communication
• Dealing with difficult people
• Formula for success
• Client development through sales
Topic: Questioning Techniques
Sandler Training Fresno
2300 Tulare St. Suite 200
Fresno, CA, 93720
dale@sandler.com
MM/DD/YYYY
3:00 pm - 4:30 pm
2300 Tulare St. Suite 200
Fresno, CA, 93720
Are you maximizing your inside business development and customer care efforts?
• Do your customer service and inside salespeople have the skills and confidence to recognize a business opportunity?
• Do they too often provide “free consulting” and give out free information to people “shopping around”?
• Do they lack the questioning and qualifying skills to get to the heart of the prospect’s needs?
• Have you ever cringed listening to what your inside people say to prospects on the phone?
• Is there more business available, but sales are often missed?
Program Overview:
Sandler’s Strategic Customer Care Program is unlike any training available. This is not a “quick fix”, short-term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment. In addition to proven technical skills, positive attitudes and productive behaviors are developed to effectively implement winning strategies. Modules include:
• What Do Customers Really Want?
• Effective Communication
• Breaking through your comfort zone
• Understanding our customer DISC profile
• Mastering questioning techniques
• Upselling and Cross selling
• Telephone and Email Communication
• Dealing with difficult people
• Formula for success
• Client development through sales
Topic: Questioning Techniques
Strategic Customer Care
Add to Calendar
01/22/2015 8:30 am
01/22/2015 10:30 am
Strategic Customer Care
Topic: Understanding Our Customers : DISC
Sandler Training Fresno
2300 Tulare st. Suite 200
Fresno, CA, 93720
dale@sandler.com
MM/DD/YYYY
8:30 am - 10:30 am
2300 Tulare st. Suite 200
Fresno, CA, 93720
Topic: Understanding Our Customers : DISC
President's Club
Add to Calendar
01/26/2015 8:30 am
01/26/2015 10:30 am
President's Club
Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program.
Topic: TBD
Sandler Training Center Fresno
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
dale@sandler.com
MM/DD/YYYY
8:30 am - 10:30 am
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program.
Topic: TBD
Foundations - President's Club -
Add to Calendar
01/26/2015 3:00 pm
01/26/2015 5:00 pm
Foundations - President's Club -
Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program.
Topic: Identifying Reasons for Doing Business (PAIN)
Sandler Training Center Fresno
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
dale@sandler.com
MM/DD/YYYY
3:00 pm - 5:00 pm
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program.
Topic: Identifying Reasons for Doing Business (PAIN)
Strategic Customer Care
Add to Calendar
01/27/2015 3:00 pm
01/27/2015 4:30 pm
Strategic Customer Care
Are you maximizing your inside business development and customer care efforts?
• Do your customer service and inside salespeople have the skills and confidence to recognize a business opportunity?
• Do they too often provide “free consulting” and give out free information to people “shopping around”?
• Do they lack the questioning and qualifying skills to get to the heart of the prospect’s needs?
• Have you ever cringed listening to what your inside people say to prospects on the phone?
• Is there more business available, but sales are often missed?
Program Overview:
Sandler’s Strategic Customer Care Program is unlike any training available. This is not a “quick fix”, short-term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment. In addition to proven technical skills, positive attitudes and productive behaviors are developed to effectively implement winning strategies. Modules include:
• What Do Customers Really Want?
• Effective Communication
• Breaking through your comfort zone
• Understanding our customer DISC profile
• Mastering questioning techniques
• Upselling and Cross selling
• Telephone and Email Communication
• Dealing with difficult people
• Formula for success
• Client development through sales
Topic: Up selling and Cross-Selling
Sandler Training Fresno
2300 Tulare St. Suite 200
Fresno, CA, 93720
dale@sandler.com
MM/DD/YYYY
3:00 pm - 4:30 pm
2300 Tulare St. Suite 200
Fresno, CA, 93720
Are you maximizing your inside business development and customer care efforts?
• Do your customer service and inside salespeople have the skills and confidence to recognize a business opportunity?
• Do they too often provide “free consulting” and give out free information to people “shopping around”?
• Do they lack the questioning and qualifying skills to get to the heart of the prospect’s needs?
• Have you ever cringed listening to what your inside people say to prospects on the phone?
• Is there more business available, but sales are often missed?
Program Overview:
Sandler’s Strategic Customer Care Program is unlike any training available. This is not a “quick fix”, short-term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment. In addition to proven technical skills, positive attitudes and productive behaviors are developed to effectively implement winning strategies. Modules include:
• What Do Customers Really Want?
• Effective Communication
• Breaking through your comfort zone
• Understanding our customer DISC profile
• Mastering questioning techniques
• Upselling and Cross selling
• Telephone and Email Communication
• Dealing with difficult people
• Formula for success
• Client development through sales
Topic: Up selling and Cross-Selling
Customer Service Boot Camp:Dealing With Difficult
Add to Calendar
01/28/2015 9:00 am
01/28/2015 3:00 pm
Customer Service Boot Camp:Dealing With Difficult
Dealing with Difficult Customers Boot Camp will look at difficult customers, what makes them difficult? why do you often feel uncomfortable dealing with them? how can you use proven Sandler Techniques to institute a step-by-step process to resolve conflict without escalating it, and fixing both the problem and the upset customer while maintain your own confidence?
Sandler Fresno Training Center
2300 Tulare Street, Suite 200, Fresno, CA, 93721
rdarwish@sandler.com
MM/DD/YYYY
9:00 am - 3:00 pm
2300 Tulare Street, Suite 200, Fresno, CA, 93721
Dealing with Difficult Customers Boot Camp will look at difficult customers, what makes them difficult? why do you often feel uncomfortable dealing with them? how can you use proven Sandler Techniques to institute a step-by-step process to resolve conflict without escalating it, and fixing both the problem and the upset customer while maintain your own confidence?
Strategic Customer Care
Add to Calendar
01/29/2015 8:30 am
01/29/2015 10:30 am
Strategic Customer Care
Topic: Questioning Technique
Sandler Training Fresno
2300 Tulare st. Suite 200
Fresno, CA, 93720
dale@sandler.com
MM/DD/YYYY
8:30 am - 10:30 am
2300 Tulare st. Suite 200
Fresno, CA, 93720
Topic: Questioning Technique