Foundations - President's Club -

Add to Calendar 05/18/2015 3:00 pm 05/18/2015 5:00 pm Foundations - President's Club - Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program. Topic: Improving your BAT-ing Average Sandler Training Center Fresno 2300 Tulare, Suite 200 Fresno CA 93721 559-412-8178 dale@sandler.com MM/DD/YYYY

Sales Boot Camp

Add to Calendar 05/19/2015 9:00 am 05/20/2015 5:00 pm Sales Boot Camp Sales Boot Camp Sandler Fresno Training Center 2300 Tulare street, Suite 200, Fresno, CA, 93721 rdarwish@sandler.com MM/DD/YYYY

Strategic Customer Care

Add to Calendar 05/19/2015 3:00 pm 05/19/2015 4:30 pm Strategic Customer Care Are you maximizing your inside business development and customer care efforts? • Do your customer service and inside salespeople have the skills and confidence to recognize a business opportunity? • Do they too often provide “free consulting” and give out free information to people “shopping around”? • Do they lack the questioning and qualifying skills to get to the heart of the prospect’s needs? • Have you ever cringed listening to what your inside people say to prospects on the phone? • Is there more business available, but sales are often missed? Program Overview: Sandler’s Strategic Customer Care Program is unlike any training available. This is not a “quick fix”, short-term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment. In addition to proven technical skills, positive attitudes and productive behaviors are developed to effectively implement winning strategies. Modules include: • What Do Customers Really Want? • Effective Communication • Breaking through your comfort zone • Understanding our customer DISC profile • Mastering questioning techniques • Upselling and Cross selling • Telephone and Email Communication • Dealing with difficult people • Formula for success • Client development through sales Topic: Understanding our Customers Transactional Analysis. Sandler Training Fresno 2300 Tulare St. Suite 200 Fresno, CA, 93720 dale@sandler.com MM/DD/YYYY

Strategic Customer Care

Add to Calendar 05/21/2015 8:30 am 05/21/2015 10:30 am Strategic Customer Care Topic: Dealing with Difficult People Sandler Training Fresno 2300 Tulare st. Suite 200 Fresno, CA, 93720 dale@sandler.com MM/DD/YYYY

Strategic Customer Care

Add to Calendar 05/26/2015 3:00 pm 05/26/2015 4:30 pm Strategic Customer Care Are you maximizing your inside business development and customer care efforts? • Do your customer service and inside salespeople have the skills and confidence to recognize a business opportunity? • Do they too often provide “free consulting” and give out free information to people “shopping around”? • Do they lack the questioning and qualifying skills to get to the heart of the prospect’s needs? • Have you ever cringed listening to what your inside people say to prospects on the phone? • Is there more business available, but sales are often missed? Program Overview: Sandler’s Strategic Customer Care Program is unlike any training available. This is not a “quick fix”, short-term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment. In addition to proven technical skills, positive attitudes and productive behaviors are developed to effectively implement winning strategies. Modules include: • What Do Customers Really Want? • Effective Communication • Breaking through your comfort zone • Understanding our customer DISC profile • Mastering questioning techniques • Upselling and Cross selling • Telephone and Email Communication • Dealing with difficult people • Formula for success • Client development through sales Topic: Dealing with Difficult People. Sandler Training Fresno 2300 Tulare St. Suite 200 Fresno, CA, 93720 dale@sandler.com MM/DD/YYYY

Strategic Customer Care

Add to Calendar 05/28/2015 8:30 am 05/28/2015 10:30 am Strategic Customer Care Topic: Formula for Success Sandler Training Fresno 2300 Tulare st. Suite 200 Fresno, CA, 93720 dale@sandler.com MM/DD/YYYY