President's Club

Add to Calendar 10/05/2015 8:30 am 10/05/2015 10:30 am President's Club Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program. Topic: TBD Sandler Training Center Fresno 2300 Tulare, Suite 200 Fresno CA 93721 559-412-8178 dale@sandler.com MM/DD/YYYY

Foundations - President's Club -

Add to Calendar 10/05/2015 3:00 pm 10/05/2015 5:00 pm Foundations - President's Club - Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program. Topic: Uncovering the Prospect's Budget Sandler Training Center Fresno 2300 Tulare, Suite 200 Fresno CA 93721 559-412-8178 dale@sandler.com MM/DD/YYYY

Strategic Customer Care

Add to Calendar 10/06/2015 3:00 pm 10/06/2015 4:30 pm Strategic Customer Care Are you maximizing your inside business development and customer care efforts? • Do your customer service and inside salespeople have the skills and confidence to recognize a business opportunity? • Do they too often provide “free consulting” and give out free information to people “shopping around”? • Do they lack the questioning and qualifying skills to get to the heart of the prospect’s needs? • Have you ever cringed listening to what your inside people say to prospects on the phone? • Is there more business available, but sales are often missed? Program Overview: Sandler’s Strategic Customer Care Program is unlike any training available. This is not a “quick fix”, short-term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment. In addition to proven technical skills, positive attitudes and productive behaviors are developed to effectively implement winning strategies. Modules include: • What Do Customers Really Want? • Effective Communication • Breaking through your comfort zone • Understanding our customer DISC profile • Mastering questioning techniques • Upselling and Cross selling • Telephone and Email Communication • Dealing with difficult people • Formula for success • Client development through sales Topic: Understanding Our Customers : DISC Sandler Training Fresno 2300 Tulare St. Suite 200 Fresno, CA, 93720 dale@sandler.com MM/DD/YYYY

Dealing with Difficult People Boot Camp

Add to Calendar 10/09/2015 9:00 am 10/09/2015 3:00 pm Dealing with Difficult People Boot Camp Dealing with Difficult People Boot Camp will look at difficult people, what makes them difficult? Why do we often feel uncomfortable dealing with those people? How can you use proven Sandler Techniques to institute a step-by-step process to resolve conflict without escalating it, and fixing both the problem and the upset customer while maintaining your own confidence. Registration Fee $99 Lunch Included Sandler Training Fresno 2300 Tulare Street Suite 200 Fresno, CA 93721 rdarwish@sandler.com MM/DD/YYYY

President's Club

Add to Calendar 10/12/2015 8:30 am 10/12/2015 10:30 am President's Club Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program. Topic: TBD Sandler Training Center Fresno 2300 Tulare, Suite 200 Fresno CA 93721 559-412-8178 dale@sandler.com MM/DD/YYYY

Foundations - President's Club -

Add to Calendar 10/12/2015 3:00 pm 10/12/2015 5:00 pm Foundations - President's Club - Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program. Topic: Identifying the Prospect's Decision Making Process Sandler Training Center Fresno 2300 Tulare, Suite 200 Fresno CA 93721 559-412-8178 dale@sandler.com MM/DD/YYYY

Executive Briefing

Add to Calendar 10/13/2015 10:00 am 10/13/2015 12:00 pm Executive Briefing This Executive Briefing will provide you with some proven tools and information that you can use immediately in your business to improve sales performance. Learn how to change the "Behavior Dynamics" of your sales division to successfully sell in the new economy. This is a Free Event Sandler Training Fresno 2300 Tulare Street, Suite 200 Fresno, CA 93721 rdarwish@sandler.com MM/DD/YYYY

Strategic Customer Care

Add to Calendar 10/13/2015 3:00 pm 10/13/2015 4:30 pm Strategic Customer Care Are you maximizing your inside business development and customer care efforts? • Do your customer service and inside salespeople have the skills and confidence to recognize a business opportunity? • Do they too often provide “free consulting” and give out free information to people “shopping around”? • Do they lack the questioning and qualifying skills to get to the heart of the prospect’s needs? • Have you ever cringed listening to what your inside people say to prospects on the phone? • Is there more business available, but sales are often missed? Program Overview: Sandler’s Strategic Customer Care Program is unlike any training available. This is not a “quick fix”, short-term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment. In addition to proven technical skills, positive attitudes and productive behaviors are developed to effectively implement winning strategies. Modules include: • What Do Customers Really Want? • Effective Communication • Breaking through your comfort zone • Understanding our customer DISC profile • Mastering questioning techniques • Upselling and Cross selling • Telephone and Email Communication • Dealing with difficult people • Formula for success • Client development through sales Topic: Up-Selling and Cross-Selling Sandler Training Fresno 2300 Tulare St. Suite 200 Fresno, CA, 93720 dale@sandler.com MM/DD/YYYY

Strategic Customer Care Round Table

Add to Calendar 10/14/2015 8:30 am 10/14/2015 10:00 am Strategic Customer Care Round Table A complimentary 2 hour round table discussion on customer service and communication challenges. We will share methods and strategies to remedy associated challenges, and you will leave with a plan to begin bettering the customer experience and communication in your office. Sandler Training Fresno 2300 Tulare Street, Suite 200 Fresno, CA 93721 rdarwish@sandler.com MM/DD/YYYY

President's Club

Add to Calendar 10/19/2015 8:30 am 10/19/2015 10:30 am President's Club Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program. Topic: TBD Sandler Training Center Fresno 2300 Tulare, Suite 200 Fresno CA 93721 559-412-8178 dale@sandler.com MM/DD/YYYY

Foundations - President's Club -

Add to Calendar 10/19/2015 3:00 pm 10/19/2015 5:00 pm Foundations - President's Club - Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program. Topic: Improving your BAT-ting Average Sandler Training Center Fresno 2300 Tulare, Suite 200 Fresno CA 93721 559-412-8178 dale@sandler.com MM/DD/YYYY

Strategic Customer Care

Add to Calendar 10/20/2015 3:00 pm 10/20/2015 4:30 pm Strategic Customer Care Are you maximizing your inside business development and customer care efforts? • Do your customer service and inside salespeople have the skills and confidence to recognize a business opportunity? • Do they too often provide “free consulting” and give out free information to people “shopping around”? • Do they lack the questioning and qualifying skills to get to the heart of the prospect’s needs? • Have you ever cringed listening to what your inside people say to prospects on the phone? • Is there more business available, but sales are often missed? Program Overview: Sandler’s Strategic Customer Care Program is unlike any training available. This is not a “quick fix”, short-term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment. In addition to proven technical skills, positive attitudes and productive behaviors are developed to effectively implement winning strategies. Modules include: • What Do Customers Really Want? • Effective Communication • Breaking through your comfort zone • Understanding our customer DISC profile • Mastering questioning techniques • Upselling and Cross selling • Telephone and Email Communication • Dealing with difficult people • Formula for success • Client development through sales Topic: Telephone and E-mail Communication Sandler Training Fresno 2300 Tulare St. Suite 200 Fresno, CA, 93720 dale@sandler.com MM/DD/YYYY

The Art of Public Speaking

Add to Calendar 10/21/2015 9:00 am 10/21/2015 3:00 pm The Art of Public Speaking If stressed, short of breath, mind goes blank, over whelmed, scared, petrified and heart is pounding sounds familiar before your public speaking then join us for the Art of Public Speaking work shop to master public speaking! Registration Fee $99 - Lunch Included Sandler Training Fresno 2300 Tulare Street Suite 200 Fresno, CA 93721 jen.barron@sandler.com MM/DD/YYYY

President's Club

Add to Calendar 10/26/2015 8:30 am 10/26/2015 10:30 am President's Club Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program. Topic: TBD Sandler Training Center Fresno 2300 Tulare, Suite 200 Fresno CA 93721 559-412-8178 dale@sandler.com MM/DD/YYYY

Foundations - President's Club -

Add to Calendar 10/26/2015 3:00 pm 10/26/2015 5:00 pm Foundations - President's Club - Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program. Topic: Improving you BAT-ing Average Sandler Training Center Fresno 2300 Tulare, Suite 200 Fresno CA 93721 559-412-8178 dale@sandler.com MM/DD/YYYY

Strategic Customer Care

Add to Calendar 10/27/2015 3:00 pm 10/27/2015 4:30 pm Strategic Customer Care Are you maximizing your inside business development and customer care efforts? • Do your customer service and inside salespeople have the skills and confidence to recognize a business opportunity? • Do they too often provide “free consulting” and give out free information to people “shopping around”? • Do they lack the questioning and qualifying skills to get to the heart of the prospect’s needs? • Have you ever cringed listening to what your inside people say to prospects on the phone? • Is there more business available, but sales are often missed? Program Overview: Sandler’s Strategic Customer Care Program is unlike any training available. This is not a “quick fix”, short-term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment. In addition to proven technical skills, positive attitudes and productive behaviors are developed to effectively implement winning strategies. Modules include: • What Do Customers Really Want? • Effective Communication • Breaking through your comfort zone • Understanding our customer DISC profile • Mastering questioning techniques • Upselling and Cross selling • Telephone and Email Communication • Dealing with difficult people • Formula for success • Client development through sales Topic: Understanding our Customers: Transactional Analysis Sandler Training Fresno 2300 Tulare St. Suite 200 Fresno, CA, 93720 dale@sandler.com MM/DD/YYYY