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Location: Sandler Training Fresno
2300 Tulare st. Suite 200
Fresno, CA, 93720
January 1st, 2015
8:30 am - 10:30 am
Topic: NO Class Today
Location: Sandler Training Center Fresno
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
January 5th, 2015
8:30 am - 10:30 am
Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program.
Topic: TBD
Location: Sandler Training Center Fresno
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
January 5th, 2015
3:00 pm - 5:00 pm
Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program.
Topic: Closing the Sale ( Fulfillment and Post-Sell)
Location: Sandler Training Fresno
2300 Tulare St. Suite 200
Fresno, CA, 93720
January 6th, 2015
3:00 pm - 4:30 pm
Are you maximizing your inside business development and customer care efforts?
• Do your customer service and inside salespeople have the skills and confidence to recognize a business opportunity?
• Do they too often provide “free consulting” and give out free information to people “shopping around”?
• Do they lack the questioning and qualifying skills to get to the heart of the prospect’s needs?
• Have you ever cringed listening to what your inside people say to prospects on the phone?
• Is there more business available, but sales are often missed?
Program Overview:
Sandler’s Strategic Customer Care Program is unlike any training available. This is not a “quick fix”, short-term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment. In addition to proven technical skills, positive attitudes and productive behaviors are developed to effectively implement winning strategies. Modules include:
• What Do Customers Really Want?
• Effective Communication
• Breaking through your comfort zone
• Understanding our customer DISC profile
• Mastering questioning techniques
• Upselling and Cross selling
• Telephone and Email Communication
• Dealing with difficult people
• Formula for success
• Client development through sales
Topic: Understanding our Customers: DISC
Location: Sandler Training Fresno
2300 Tulare st. Suite 200
Fresno, CA, 93720
January 8th, 2015
8:30 am - 10:30 am
Topic: Up-Front Contract
Location: Sandler Fresno Training Center
2300 Tulare Street, Suite 200, Fresno, CA, 93721
January 9th, 2015
8:30 am - 12:00 pm
Ongoing Reinforcement Training of the Sandler Management System for those enrolled in our Sandler Management Solutions® Program.
Topic: Using Assessments Effectively, and Performance Appraisal.
Location: Sandler Training Center Fresno
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
January 12th, 2015
8:30 am - 10:30 am
Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program.
Topic: TBD
Location: Sandler Training Center Fresno
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
January 12th, 2015
3:00 pm - 5:00 pm
Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program.
Topic: Improving your BAT-ting Average
Location: Sandler Fresno Training Center
2300 Tulare Street, Suite 200, Fresno, CA, 93721
January 13th, 2015
10:00 am - 12:00 pm
Will you hit your 2015 Sales Goals?
Location: Sandler Training Fresno
2300 Tulare St. Suite 200
Fresno, CA, 93720
January 13th, 2015
3:00 pm - 4:30 pm
Are you maximizing your inside business development and customer care efforts?
• Do your customer service and inside salespeople have the skills and confidence to recognize a business opportunity?
• Do they too often provide “free consulting” and give out free information to people “shopping around”?
• Do they lack the questioning and qualifying skills to get to the heart of the prospect’s needs?
• Have you ever cringed listening to what your inside people say to prospects on the phone?
• Is there more business available, but sales are often missed?
Program Overview:
Sandler’s Strategic Customer Care Program is unlike any training available. This is not a “quick fix”, short-term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment. In addition to proven technical skills, positive attitudes and productive behaviors are developed to effectively implement winning strategies. Modules include:
• What Do Customers Really Want?
• Effective Communication
• Breaking through your comfort zone
• Understanding our customer DISC profile
• Mastering questioning techniques
• Upselling and Cross selling
• Telephone and Email Communication
• Dealing with difficult people
• Formula for success
• Client development through sales
Topic: Questioning Technique
Location: Sandler Fresno Training Center
2300 Tulare Street, Suite 200,
Fresno, CA, 93721
January 14th, 2015
8:30 am - 10:30 am
Complimentary 2 hour Roundtable Discussion
on customer care and communication problems. will share methods and strategies to remedy these problems or any related customer care problems you might share, and you will leave with a plan to begin bettering the customer care in your
office.
Location: Sandler Training Fresno
2300 Tulare st. Suite 200
Fresno, CA, 93720
January 15th, 2015
8:30 am - 10:30 am
Topic: Understanding our Customers : DISC
Location: Sandler Training Center Fresno
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
January 19th, 2015
8:30 am - 10:30 am
Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program.
Topic: TBD
Location: Sandler Training Center Fresno
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
January 19th, 2015
3:00 pm - 5:00 pm
Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program.
Topic: Up Front Contract
Location: Sandler Training Fresno
2300 Tulare St. Suite 200
Fresno, CA, 93720
January 20th, 2015
3:00 pm - 4:30 pm
Are you maximizing your inside business development and customer care efforts?
• Do your customer service and inside salespeople have the skills and confidence to recognize a business opportunity?
• Do they too often provide “free consulting” and give out free information to people “shopping around”?
• Do they lack the questioning and qualifying skills to get to the heart of the prospect’s needs?
• Have you ever cringed listening to what your inside people say to prospects on the phone?
• Is there more business available, but sales are often missed?
Program Overview:
Sandler’s Strategic Customer Care Program is unlike any training available. This is not a “quick fix”, short-term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment. In addition to proven technical skills, positive attitudes and productive behaviors are developed to effectively implement winning strategies. Modules include:
• What Do Customers Really Want?
• Effective Communication
• Breaking through your comfort zone
• Understanding our customer DISC profile
• Mastering questioning techniques
• Upselling and Cross selling
• Telephone and Email Communication
• Dealing with difficult people
• Formula for success
• Client development through sales
Topic: Questioning Techniques
Location: Sandler Training Fresno
2300 Tulare st. Suite 200
Fresno, CA, 93720
January 22nd, 2015
8:30 am - 10:30 am
Topic: Understanding Our Customers : DISC
Location: Sandler Training Center Fresno
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
January 26th, 2015
8:30 am - 10:30 am
Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program.
Topic: TBD
Location: Sandler Training Center Fresno
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
January 26th, 2015
3:00 pm - 5:00 pm
Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program.
Topic: Identifying Reasons for Doing Business (PAIN)
Location: Sandler Training Fresno
2300 Tulare St. Suite 200
Fresno, CA, 93720
January 27th, 2015
3:00 pm - 4:30 pm
Are you maximizing your inside business development and customer care efforts?
• Do your customer service and inside salespeople have the skills and confidence to recognize a business opportunity?
• Do they too often provide “free consulting” and give out free information to people “shopping around”?
• Do they lack the questioning and qualifying skills to get to the heart of the prospect’s needs?
• Have you ever cringed listening to what your inside people say to prospects on the phone?
• Is there more business available, but sales are often missed?
Program Overview:
Sandler’s Strategic Customer Care Program is unlike any training available. This is not a “quick fix”, short-term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment. In addition to proven technical skills, positive attitudes and productive behaviors are developed to effectively implement winning strategies. Modules include:
• What Do Customers Really Want?
• Effective Communication
• Breaking through your comfort zone
• Understanding our customer DISC profile
• Mastering questioning techniques
• Upselling and Cross selling
• Telephone and Email Communication
• Dealing with difficult people
• Formula for success
• Client development through sales
Topic: Up selling and Cross-Selling
Location: Sandler Fresno Training Center
2300 Tulare Street, Suite 200, Fresno, CA, 93721
January 28th, 2015
9:00 am - 3:00 pm
Dealing with Difficult Customers Boot Camp will look at difficult customers, what makes them difficult? why do you often feel uncomfortable dealing with them? how can you use proven Sandler Techniques to institute a step-by-step process to resolve conflict without escalating it, and fixing both the problem and the upset customer while maintain your own confidence?
Location: Sandler Training Fresno
2300 Tulare st. Suite 200
Fresno, CA, 93720
January 29th, 2015
8:30 am - 10:30 am
Topic: Questioning Technique