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Location: Sandler Training Center Fresno
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
May 1st, 2015
8:30 am - 12:00 pm
Ongoing Reinforcement Training of the Sandler Management System for those enrolled in our Sandler Management Solutions® Program.
Topic:
1- Team Selling.
2- Understanding your people.
3- The big 7 of leadership.
Location: Sandler Training Center Fresno
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
May 4th, 2015
8:30 am - 10:30 am
Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program.
Topic: TBD
Location: Sandler Training Center Fresno
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
May 4th, 2015
3:00 pm - 5:00 pm
Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program.
Topic: Identifying the Prospect's Decision Making Process
Location: Sandler Training Fresno
2300 Tulare St. Suite 200
Fresno, CA, 93720
May 5th, 2015
3:00 pm - 4:30 pm
Are you maximizing your inside business development and customer care efforts?
• Do your customer service and inside salespeople have the skills and confidence to recognize a business opportunity?
• Do they too often provide “free consulting” and give out free information to people “shopping around”?
• Do they lack the questioning and qualifying skills to get to the heart of the prospect’s needs?
• Have you ever cringed listening to what your inside people say to prospects on the phone?
• Is there more business available, but sales are often missed?
Program Overview:
Sandler’s Strategic Customer Care Program is unlike any training available. This is not a “quick fix”, short-term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment. In addition to proven technical skills, positive attitudes and productive behaviors are developed to effectively implement winning strategies. Modules include:
• What Do Customers Really Want?
• Effective Communication
• Breaking through your comfort zone
• Understanding our customer DISC profile
• Mastering questioning techniques
• Upselling and Cross selling
• Telephone and Email Communication
• Dealing with difficult people
• Formula for success
• Client development through sales
Topic: Up-Selling and Cross-Selling
Location: Sandler Training Fresno
2300 Tulare st. Suite 200
Fresno, CA, 93720
May 7th, 2015
8:30 am - 10:30 am
Topic: Telephone and E-mail Communication
Location: Sandler Training Center Fresno
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
May 11th, 2015
8:30 am - 10:30 am
Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program.
Topic: TBD
Location: Sandler Training Center Fresno
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
May 11th, 2015
3:00 pm - 5:00 pm
Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program.
Topic: Closing the Sale ( Fulfillment and Post -Sell)
Location: Sandler Fresno Training Center
2300 Tulare street, suite 200, Fresno, CA, 93721
May 12th, 2015
10:00 am - 12:00 pm
Executive Briefing
Location: Sandler Training Fresno
2300 Tulare St. Suite 200
Fresno, CA, 93720
May 12th, 2015
3:00 pm - 4:30 pm
Are you maximizing your inside business development and customer care efforts?
• Do your customer service and inside salespeople have the skills and confidence to recognize a business opportunity?
• Do they too often provide “free consulting” and give out free information to people “shopping around”?
• Do they lack the questioning and qualifying skills to get to the heart of the prospect’s needs?
• Have you ever cringed listening to what your inside people say to prospects on the phone?
• Is there more business available, but sales are often missed?
Program Overview:
Sandler’s Strategic Customer Care Program is unlike any training available. This is not a “quick fix”, short-term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment. In addition to proven technical skills, positive attitudes and productive behaviors are developed to effectively implement winning strategies. Modules include:
• What Do Customers Really Want?
• Effective Communication
• Breaking through your comfort zone
• Understanding our customer DISC profile
• Mastering questioning techniques
• Upselling and Cross selling
• Telephone and Email Communication
• Dealing with difficult people
• Formula for success
• Client development through sales
Topic: Telephone and E-mail Communication
Location: 2300 Tulare Street, Suite 200, Fresno, CA, 93721
May 13th, 2015
8:30 am - 10:30 am
Strategic Customer Care Roundtable
Location: Sandler Training Fresno
2300 Tulare st. Suite 200
Fresno, CA, 93720
May 14th, 2015
8:30 am - 10:30 am
Topic: Understanding Our Customers : Transactional Analysis.
Location: Sandler Training Center Fresno
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
May 18th, 2015
8:30 am - 10:30 am
Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program.
Topic: TBD
Location: Sandler Training Center Fresno
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
May 18th, 2015
3:00 pm - 5:00 pm
Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program.
Topic: Improving your BAT-ing Average
Location: Sandler Fresno Training Center
2300 Tulare street, Suite 200, Fresno, CA, 93721
May 19th, 2015 - May 20th, 2015
9:00 am - 5:00 pm
Sales Boot Camp
Location: Sandler Training Fresno
2300 Tulare St. Suite 200
Fresno, CA, 93720
May 19th, 2015
3:00 pm - 4:30 pm
Are you maximizing your inside business development and customer care efforts?
• Do your customer service and inside salespeople have the skills and confidence to recognize a business opportunity?
• Do they too often provide “free consulting” and give out free information to people “shopping around”?
• Do they lack the questioning and qualifying skills to get to the heart of the prospect’s needs?
• Have you ever cringed listening to what your inside people say to prospects on the phone?
• Is there more business available, but sales are often missed?
Program Overview:
Sandler’s Strategic Customer Care Program is unlike any training available. This is not a “quick fix”, short-term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment. In addition to proven technical skills, positive attitudes and productive behaviors are developed to effectively implement winning strategies. Modules include:
• What Do Customers Really Want?
• Effective Communication
• Breaking through your comfort zone
• Understanding our customer DISC profile
• Mastering questioning techniques
• Upselling and Cross selling
• Telephone and Email Communication
• Dealing with difficult people
• Formula for success
• Client development through sales
Topic: Understanding our Customers Transactional Analysis.
Location: Sandler Training Fresno
2300 Tulare st. Suite 200
Fresno, CA, 93720
May 21st, 2015
8:30 am - 10:30 am
Topic: Dealing with Difficult People
Location: Sandler Training Fresno
2300 Tulare St. Suite 200
Fresno, CA, 93720
May 26th, 2015
3:00 pm - 4:30 pm
Are you maximizing your inside business development and customer care efforts?
• Do your customer service and inside salespeople have the skills and confidence to recognize a business opportunity?
• Do they too often provide “free consulting” and give out free information to people “shopping around”?
• Do they lack the questioning and qualifying skills to get to the heart of the prospect’s needs?
• Have you ever cringed listening to what your inside people say to prospects on the phone?
• Is there more business available, but sales are often missed?
Program Overview:
Sandler’s Strategic Customer Care Program is unlike any training available. This is not a “quick fix”, short-term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment. In addition to proven technical skills, positive attitudes and productive behaviors are developed to effectively implement winning strategies. Modules include:
• What Do Customers Really Want?
• Effective Communication
• Breaking through your comfort zone
• Understanding our customer DISC profile
• Mastering questioning techniques
• Upselling and Cross selling
• Telephone and Email Communication
• Dealing with difficult people
• Formula for success
• Client development through sales
Topic: Dealing with Difficult People.
Location: Sandler Training Fresno
2300 Tulare st. Suite 200
Fresno, CA, 93720
May 28th, 2015
8:30 am - 10:30 am
Topic: Formula for Success