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Location: Sandler Training Center Fresno
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
November 3rd, 2014
8:30 am - 10:30 am
Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program.
Topic: TBD
Location: Sandler Training Center Fresno
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
November 3rd, 2014
3:00 pm - 5:00 pm
Topic: Improving your BAT-ting Average
Location: Sandler Training Fresno
2300 Tulare St. Suite 200
Fresno, CA, 93720
November 4th, 2014
3:00 pm - 4:30 pm
Are you maximizing your inside business development and customer care efforts?
• Do your customer service and inside salespeople have the skills and confidence to recognize a business opportunity?
• Do they too often provide “free consulting” and give out free information to people “shopping around”?
• Do they lack the questioning and qualifying skills to get to the heart of the prospect’s needs?
• Have you ever cringed listening to what your inside people say to prospects on the phone?
• Is there more business available, but sales are often missed?
Program Overview:
Sandler’s Strategic Customer Care Program is unlike any training available. This is not a “quick fix”, short-term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment. In addition to proven technical skills, positive attitudes and productive behaviors are developed to effectively implement winning strategies. Modules include:
• What Do Customers Really Want?
• Effective Communication
• Breaking through your comfort zone
• Understanding our customer DISC profile
• Mastering questioning techniques
• Upselling and Cross selling
• Telephone and Email Communication
• Dealing with difficult people
• Formula for success
• Client development through sales
Topic: Client Development through Sales
Location: Sandler Training Fresno
2300 Tulare st. Suite 200
Fresno, CA, 93720
November 6th, 2014
8:30 am - 10:30 am
Topic: Client Development through Sales
Location: Sandler Training Center Fresno
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
November 7th, 2014
8:30 am - 12:00 pm
Ongoing Reinforcement Training of the Sandler Management System for those enrolled in our Sandler Management Solutions® Program.
Topic: Tactical Sales Management
Coaching /Role Plays / Ride Alongs
Location: Sandler Training Center Fresno
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
November 10th, 2014
8:30 am - 10:30 am
Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program.
Topic: from manual: Questioning Strategies and Pain (role play day)
Location: Sandler Training Center Fresno
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
November 10th, 2014
3:00 pm - 5:00 pm
Topic: Prospecting Behavior
Location: Sandler Fresno Training Center
2300 Tulare street, suite 200, Fresno, Ca, 93721
November 11th, 2014
10:00 am - 12:00 pm
Complimentary 2 hours Executive Briefing
Location: Sandler Training Fresno
2300 Tulare St. Suite 200
Fresno, CA, 93720
November 11th, 2014
3:00 pm - 4:30 pm
Are you maximizing your inside business development and customer care efforts?
• Do your customer service and inside salespeople have the skills and confidence to recognize a business opportunity?
• Do they too often provide “free consulting” and give out free information to people “shopping around”?
• Do they lack the questioning and qualifying skills to get to the heart of the prospect’s needs?
• Have you ever cringed listening to what your inside people say to prospects on the phone?
• Is there more business available, but sales are often missed?
Program Overview:
Sandler’s Strategic Customer Care Program is unlike any training available. This is not a “quick fix”, short-term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment. In addition to proven technical skills, positive attitudes and productive behaviors are developed to effectively implement winning strategies. Modules include:
• What Do Customers Really Want?
• Effective Communication
• Breaking through your comfort zone
• Understanding our customer DISC profile
• Mastering questioning techniques
• Upselling and Cross selling
• Telephone and Email Communication
• Dealing with difficult people
• Formula for success
• Client development through sales
Topic: Client Development through Sales
Location: Sandler Training Center
2300 Tulare street, Suite 200, Fresno, Ca, 93721.
November 12th, 2014
8:30 am - 10:30 am
Complimentary Two Hours Strategic Customer Care Roundtable
Location: Sandler Training Fresno
2300 Tulare st. Suite 200
Fresno, CA, 93720
November 13th, 2014
8:30 am - 10:30 am
Topic: Client Development through Sales
Location: Sandler Training Center Fresno
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
November 17th, 2014
8:30 am - 10:30 am
Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program.
Topic: Non Manual Topic: CRM and Time/Territory/Account management strategies.
Location: Sandler Training Center Fresno
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
November 17th, 2014
3:00 pm - 5:00 pm
Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program.
Topic:Why have a System
Location: Sandler Fresno Training Center
2300 Tulare Street, Suite 200, Fresno, CA, 93721.
November 18th, 2014
3:00 pm - 5:00 pm
Are you maximizing your inside business development and customer care efforts?
• Do your customer service and inside salespeople have the skills and confidence to recognize a business opportunity?
• Do they too often provide “free consulting” and give out free information to people “shopping around”?
• Do they lack the questioning and qualifying skills to get to the heart of the prospect’s needs?
• Have you ever cringed listening to what your inside people say to prospects on the phone?
• Is there more business available, but sales are often missed?
Program Overview:
Sandler’s Strategic Customer Care Program is unlike any training available. This is not a “quick fix”, short-term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment. In addition to proven technical skills, positive attitudes and productive behaviors are developed to effectively implement winning strategies. Modules include:
• What Do Customers Really Want?
• Effective Communication
• Breaking through your comfort zone
• Understanding our customer DISC profile
• Mastering questioning techniques
• Upselling and Cross selling
• Telephone and Email Communication
• Dealing with difficult people
• Formula for success
• Client development through sales
Topic: On the Frontlines
Location: Sandler Training Fresno
2300 Tulare st. Suite 200
Fresno, CA, 93720
November 20th, 2014
8:30 am - 10:30 am
Topic: On the Frontlines
Location: Sandler Training Center Fresno
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
November 24th, 2014
8:30 am - 10:30 am
Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program.
Topic: from manual: Budget (and all related things)(role play day)
Location: Sandler Training Center Fresno
2300 Tulare, Suite 200
Fresno CA 93721
559-412-8178
November 24th, 2014
3:00 pm - 5:00 pm
Ongoing Reinforcement Training of the Sandler Selling System® for those enrolled in our President's Club Program.
Topic: The Importance of Bonding & Rapport
Location: Sandler Training Fresno
2300 Tulare St. Suite 200
Fresno, CA, 93720
November 25th, 2014
3:00 pm - 4:30 pm
Are you maximizing your inside business development and customer care efforts?
• Do your customer service and inside salespeople have the skills and confidence to recognize a business opportunity?
• Do they too often provide “free consulting” and give out free information to people “shopping around”?
• Do they lack the questioning and qualifying skills to get to the heart of the prospect’s needs?
• Have you ever cringed listening to what your inside people say to prospects on the phone?
• Is there more business available, but sales are often missed?
Program Overview:
Sandler’s Strategic Customer Care Program is unlike any training available. This is not a “quick fix”, short-term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment. In addition to proven technical skills, positive attitudes and productive behaviors are developed to effectively implement winning strategies. Modules include:
• What Do Customers Really Want?
• Effective Communication
• Breaking through your comfort zone
• Understanding our customer DISC profile
• Mastering questioning techniques
• Upselling and Cross selling
• Telephone and Email Communication
• Dealing with difficult people
• Formula for success
• Client development through sales
Topic: Effective Communication
Location: Sandler Training Fresno
2300 Tulare st. Suite 200
Fresno, CA, 93720
November 27th, 2014
8:30 am - 10:30 am
Topic: Effective Communication