Dealing with difficult People boot camp

Add to Calendar 06/02/2015 9:00 am 06/02/2015 3:00 pm Dealing with difficult People boot camp Dealing with Difficult Customers Boot Camp will look at difficult customers, what makes them difficult? why do you often feel uncomfortable dealing with them? how can you use proven Sandler Techniques to institute a step-by-step process to resolve conflict without escalating it, and fixing both the problem and the upset customer while maintain your own confidence? Registration Fee ($99 - Lunch Included) 2300 Tulare street, Suite 200, Fresno, CA 93721 rdarwish@sandler.com MM/DD/YYYY

Strategic Customer Care

Add to Calendar 06/02/2015 3:00 pm 06/02/2015 4:30 pm Strategic Customer Care Are you maximizing your inside business development and customer care efforts? • Do your customer service and inside salespeople have the skills and confidence to recognize a business opportunity? • Do they too often provide “free consulting” and give out free information to people “shopping around”? • Do they lack the questioning and qualifying skills to get to the heart of the prospect’s needs? • Have you ever cringed listening to what your inside people say to prospects on the phone? • Is there more business available, but sales are often missed? Program Overview: Sandler’s Strategic Customer Care Program is unlike any training available. This is not a “quick fix”, short-term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment. In addition to proven technical skills, positive attitudes and productive behaviors are developed to effectively implement winning strategies. Modules include: • What Do Customers Really Want? • Effective Communication • Breaking through your comfort zone • Understanding our customer DISC profile • Mastering questioning techniques • Upselling and Cross selling • Telephone and Email Communication • Dealing with difficult people • Formula for success • Client development through sales Topic: Formula for Success Sandler Training Fresno 2300 Tulare St. Suite 200 Fresno, CA, 93720 dale@sandler.com MM/DD/YYYY