Executive Briefing

Add to Calendar 10/13/2015 10:00 am 10/13/2015 12:00 pm Executive Briefing This Executive Briefing will provide you with some proven tools and information that you can use immediately in your business to improve sales performance. Learn how to change the "Behavior Dynamics" of your sales division to successfully sell in the new economy. This is a Free Event Sandler Training Fresno 2300 Tulare Street, Suite 200 Fresno, CA 93721 rdarwish@sandler.com MM/DD/YYYY

Strategic Customer Care

Add to Calendar 10/13/2015 3:00 pm 10/13/2015 4:30 pm Strategic Customer Care Are you maximizing your inside business development and customer care efforts? • Do your customer service and inside salespeople have the skills and confidence to recognize a business opportunity? • Do they too often provide “free consulting” and give out free information to people “shopping around”? • Do they lack the questioning and qualifying skills to get to the heart of the prospect’s needs? • Have you ever cringed listening to what your inside people say to prospects on the phone? • Is there more business available, but sales are often missed? Program Overview: Sandler’s Strategic Customer Care Program is unlike any training available. This is not a “quick fix”, short-term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment. In addition to proven technical skills, positive attitudes and productive behaviors are developed to effectively implement winning strategies. Modules include: • What Do Customers Really Want? • Effective Communication • Breaking through your comfort zone • Understanding our customer DISC profile • Mastering questioning techniques • Upselling and Cross selling • Telephone and Email Communication • Dealing with difficult people • Formula for success • Client development through sales Topic: Up-Selling and Cross-Selling Sandler Training Fresno 2300 Tulare St. Suite 200 Fresno, CA, 93720 dale@sandler.com MM/DD/YYYY